Service Improvement Support Officer

This is a permanent full-time position commencing in September 2026

The Department’s Industrial and Employee Relations directorate comprises two branches: Industrial Relations and Employee Relations. The directorate is responsible for ensuring compliance with industrial instruments and associated legislative frameworks, supporting effective performance management and providing manager support for discrete human resource matters. It provides strategic and operational advice and support to the Minister, Director General, school leaders and line managers on a range of industrial and employee relations matters.

The Role

The Service Improvement Support Officer assists with developing and delivering consultation sessions, meetings, workshops and training programs and preparing support materials. They support and coordinate the provision of subject matter expertise as required to inform and contribute to system responses.

If successful, you will coordinate, implement and monitor administrative systems and processes for the directorate. It will be your responsibility to gather, record and analyse data to inform future planning and reporting. The ability to liaise with internal and external stakeholders to support the development, delivery and implementation of projects, programs and initiatives will be fundamental to the successful of the role.

Professional Benefits

We are conveniently located in East Perth and our employees enjoy a range of benefits which include:

• 12% employer contributed superannuation.
• Flexible working arrangements are genuinely considered to create healthy work life balance including; working from home or remote, flexible working hours and part-time arrangements
• Generous leave entitlements including annual, personal, long service and parental leave
• Professional development opportunities and study leave/assistance
• Access to salary packaging (in accordance with relevant industrial instruments)
• Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Sam Dane, Director Industrial and Employee Relations on (08) 9264 5959 or by emailing Samuel.Dane@education.wa.edu.au

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.

Eligibility

To work with us, you must:

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.

More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.

Step 2: Attach your documents

• Your application should include a CV of up to four (4) outlining your employment history and professional learning summary relevant to this position.

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.

Advertised Vacancy Number: DOE1049893

Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.

The Department applies a four (4) day breach period to this selection process.

Applications close: 4.30pm (AWST) on Friday 24 July 2026