Technical Support Officer

We are seeking to establish a pool of Technical Support Officers for permanent and fixed term, full-time and part-time vacancies which may arise during the 2026 school year. Appointments may be offered at any time for vacancies that commence during this period.

Our School

At Karratha Senior High School (SHS) we empower every student to embrace opportunities, build resilience, and contribute positively to society.

Karratha SHS is an independent public school for students from Years 7 to 12. We pride ourselves on delivering quality education to a diverse population of approximately 1270 students who live in Karratha and surrounding towns. Our well-maintained facilities create an inviting and inclusive environment for all students. Our diverse team of educators, range from enthusiastic graduates to Level 3 classroom teachers and Senior teachers. The school has developed a strong local reputation for over 50 years for producing responsible, engaged, compassionate young people who graduate to become contributing members of our society.

Karratha SHS offers excellent programs for students to pursue music, drama, art, sport and outdoor education. Our state-of-the-art Technologies building provides excellent facilities for students to learn valuable skills for careers in trades industries.

Our school has 4 priority areas which drive our day-to-day operations.

• Conditions for learning: Maintain a safe and inclusive learning environment to support students’ learning, wellbeing and engagement
• Curriculum and teaching: Support high quality teaching and learning in all classrooms
• Build staff capability: Identify, develop and support our workforce through consistent, high-quality leadership
• Strong community partnerships and relationships: Enhance engagement practices with parents, families, community stakeholders and external agencies

We are committed to teaching and learning excellence in every classroom. Our whole-school instructional model ensures consistent, high-quality teaching that supports all students to achieve success and pursue their aspirations. We aim to create an environment where students are challenged, engaged, and supported with their learning. With a focus on explicit teaching, teachers provide clear, consistent and purposeful lessons across all year levels to reduce variability and ensure every student experiences high quality instruction in every classroom. Formal and informal instructional coaching and support is provided to all teachers.

Underpinning our teaching is a strong focus on trauma informed practice and the use of Positive Behaviour strategies to ensure all students are well supported.

Find out more about our school by visiting karrathashs.wa.edu.au and more about Karratha by viewing the video below.

The Role

The role of the Technical Support Officer is to maintain the school’s Information and Communication Technology (ICT) systems and network, ensuring reliability and sustainability to enhance the learning environment.

Suitable applicants will provide advice on technical issues and collaborate with administration to maintain and develop the network system. Suitable applicants will also provide technical support and training to all users throughout the school site on various software applications and provide access to systems and resources. In this role, suitable applicants will be responsible for the installation, troubleshooting, and ongoing maintenance of information systems and ICT equipment in accordance with the school business needs and Department of Education policies and guidelines. This includes maintaining accurate records of ICT assets and resources and the development, implementation, and monitoring of a replacement plan.

Suitable applicants will ideally have the ability to work as part of a versatile team, liaise with other Department of Education personnel and communicate with external providers. Experience working in a school would be highly desirable and in particular a thorough understanding of standard operating systems and their associated software. Suitable applicants will work with a diverse range of people and professionals to deliver customer service. The ability to build strong relationships and to work well with key stakeholders is highly desirable.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Samantha Smith, Associate Manager Corporate Services on (08) 9182 6900 or emailing samantha.smith2@education.wa.edu.au.

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.

Eligibility

To work with us, you must:

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• obtain a valid Working With Children Check before you start; and
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.

Additional eligibility and training requirements are outlined in the attached Job Description Form (JDF).

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two (2) work related referees, preferably one (1) being your current line manager.

Step 2: Attach your documents

Your application should include:

• A CV outlining your employment history and professional learning summary relevant to this position; and
• A three (3) page statement addressing the following selection criteria as outlined in the attached JDF
  1. Demonstrated verbal, written and interpersonal communication skills with the ability to liaise effectively with staff at all levels.
  2. Demonstrated conceptual and analytical skills, including the ability to develop innovative solutions to information technology problems.
  3. Demonstrated ability to install and maintain network systems incorporating the Internet and Electronic Mail.
  4. Demonstrated organisational skills to develop effective administrative practices and the initiative to work with minimum supervision.

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.

Advertised Vacancy Number: IPS/SS996325

The Department applies a four (4) day breach period to this selection process.

Applications close: 4.30pm (AWST) on Tuesday, 25 November 2025