Online Communications Support Officer

Online Communications Support Officer

Branch: System Services and Responses

Division: Service Delivery - Statewide Services

Salary: Level 3, $86,439 - $92,795 per annum (pro-rata) (PSCA 2024)

Work Type: Fixed Term - Full Time

FTE: 1.0

Location: Padbury

Closing Date: 2025-11-25 4:30 PM

Attachments: - published jdf 00031507 online communications support officer sds ps l3 jan2022.pdf

This is a 9 month fixed term, full-time position commencing ASAP with possible extension (12 months)

Statewide Services provides the services and supports required by schools to enable student achievement, with a focus on those students and schools that need it most. It encompasses both school and system-facing service delivery. While it primarily exists to support schools, it also has an important system-facing role supporting strategy and policy development.

Service Design and Support provides the shared functions and support needed to provide better services to schools. It also coordinates, implements and supports programs, initiatives, and special projects. Its purpose is to provide strategy, policy and program oversight and operational support to Statewide Services.

The Role

We are seeking a proactive and organised Online Communications Support Officer to join our Service Design and Support team. In this role, you will support the delivery services and professional learning provided through Statewide Services by maintaining and updating online communication platforms including the Department’s intranet, and ensuring accurate and engaging content is published. You will work closely with project managers and stakeholders to support content development, promote learning opportunities and maintain a customer-focused web presence.

As such, you should have excellent verbal and written communication skills as well as sound knowledge content management systems and experience in managing and maintaining information systems, including websites and databases.

You may play a key role in supporting event coordination, administration, and logistics, where your strong organisational skills and attention to detail will contribute to the smooth delivery of services and help ensure deadlines are consistently met. In addition, you may contribute to maintaining comprehensive documentation for the Department’s online content systems, including technical manuals, policies, guidelines, and procedures, ensuring accuracy and accessibility across all platforms.

Professional Benefits

We are conveniently located in Padbury and our employees enjoy a range of benefits which include:

• 12% employer contributed superannuation.
• Flexible working arrangements are genuinely considered to create healthy work life balance including working from home or remote, flexible working hours and part-time arrangements. Generous leave entitlements including annual, personal, long service and parental leave
• Professional development opportunities and study leave/assistance
• Access to salary packaging (in accordance with relevant industrial instruments)

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Julie Bassett, Manager System Services and Responses on (08) 9402 6280 or julie.bassett2@education.wa.edu.au

We are committed to building the leadership capability of our people (Building Leadership Impact).

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.

Eligibility

To work with us, you must:

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.

More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.

Step 2: Attach your documents

Your application should include:

• A CV of up to 4 pages outlining your employment history and professional learning summary relevant to this position
• A 3 page statement addressing the following selection criteria as outlined in the attached JDF:
  1. Demonstrated knowledge and understanding of content management systems and experience in managing and maintaining information systems, including websites and databases.
  2. Demonstrated well developed organisational, analytical and problem-solving skills with the ability to prioritise tasks to meet deadlines.
  3. Demonstrated sound skills in events management, including administrative, logistics and promotional support.
  4. Demonstrated verbal, written and interpersonal communication skills with the ability to effectively liaise with stakeholders at all levels.
  5. Demonstrated well developed keyboarding skills, including a working knowledge of databases, spreadsheets, word processing and experience in web technology

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.

Advertised Vacancy Number: DOE1006449

Applicants assessed as suitable may be considered for similar vacancies that arise in our branch within the next 12 months. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position.

The Department applies a four (4) day breach period to this selection process.

Applications close: 4.30pm (AWST) on Tuesday, 25 November 2025.