Network Support Officer

Network Support Officer

Branch: Hedland Senior High School

Division: Independent Public School - Pilbara Education Region

Salary: Level 3, $81,448 - $87,376 per annum (pro-rata) (DOE (SSO) CA 2024)

Work Type: Permanent - Full Time

FTE: 1.0

Location: South Hedland

Closing Date: 2025-11-24 4:30 PM

Attachments:

• Information - Applying for Advertised Positions in Schools Jan24.pdf
• applicant resource - how to write a cv and covering letter nov18.pdf
• published jdf - generic - network support officer - schools - min l3 - jan 2024.pdf

We currently have two (2) permanent full-time position commencing Term 1, 2026

Hedland Senior High School (SHS), located in the Pilbara, is an Independent Public School catering for students from Years 7 to 12. Our school prides itself on the staff's commitment to a system of positive behaviour supports which focus on care, courtesy, respect and responsibility. These values underpin our philosophy at Hedland Senior High School. All staff strive to maintain a school culture which encourages a high standard of behaviour & performance. We take an approach that is inclusive, explicit and supports all students and staff to achieve success.

The school has worked hard to build a positive reputation for the excellent educational opportunities it offers students, the exceptional support for staff development and professional growth and for its high standards of achievement. Staff and students are encouraged to achieve personal excellence in all aspects of their daily activities and to interact with each other and with the wider community in a positive, constructive and socially responsible manner.

Find out more about our school by visiting www.hedlandshs.wa.edu.au or Schools Online

The Role

The role of the Network Support Officer (NSO) is to maintain the school’s Information and Communication Technology (ICT) systems and network, ensuring reliability and sustainability to enhance the learning environment.

The successful applicant will provide advice on technical issues and collaborate with administration to maintain and develop the network system. They will also provide technical support and training to all users throughout the school site on various software applications and provide access to systems and resources. In this role, the NSO will be responsible for the installation, troubleshooting, and ongoing maintenance of information systems and ICT equipment in accordance with the school business needs and Department of Education policies and guidelines. This includes maintaining accurate records of ICT assets and resources and the development, implementation, and monitoring of a replacement plan.

The successful applicant will ideally work as part of a versatile team, liaise with other Department of Education personnel and communicate with external providers. Experience working in a school would be highly desirable and in particular a thorough understanding of standard operating systems and their associated software. The successful applicant will have the opportunity to work with a diverse range of people and professionals to deliver customer service. The ability to build strong relationships and to work well with key stakeholders is highly desirable.

This is a diverse position as it is shared with four partner primary schools (PS), Cassia PS, Baler PS, Port Hedland PS & South Hedland PS. This shared arrangement includes 1-2 days per fortnight at a primary school and the remainder time at Hedland SHS. The timing and schedule may be flexible to accommodate the needs of each primary school.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Nadine Youngman, Manager School Operations on (08) 9158 1900 or emailing nadine.youngman@education.wa.edu.au.

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.

Eligibility

To work with us, you must:

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• obtain a valid Working With Children Check before you start; and
• consent to a National Criminal History Check with the Department's Screening Unit.

Additional eligibility and training requirements are outlined in the attached Job Description Form (JDF).

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.

Step 2: Attach your documents

Your application should include:

• A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position; and
• A four (4) page statement addressing the following selection criteria as outlined in the attached JDF
  1. Demonstrated knowledge of network systems and platforms relevant to the operating environment.
  2. Demonstrated analytical and problem-solving skills relevant to the operational maintenance of Information Technology networks.
  3. Demonstrated organisational skills, including the ability to plan and implement data security procedures.
  4. Demonstrated verbal, written and interpersonal communication skills, including the ability to maintain effective working relationships with both internal and external clients.
  5. Demonstrated practical experience in developing and implementing user-training procedures.

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.

Advertised Vacancy Number: IPS/SS1005256

Suitable applicants may be considered for similar vacancies arising within the next 12 months following this selection process. This may include circumstances where the successful applicant declines or vacates the position.

The Department applies a four (4) day breach period to this selection process.

Applications close: 4.30pm (AWST) on Monday, 24 November 2025