Senior ICT Engagement Officer

Summary

Showcase your ability as the Senior IT Engagement Officer, driving organisational change through process improvements. Reporting to the Team Leader – Business Technology Services you will be part of a small dynamic team working across the SuccessFactors solution.

• Location: BCEO Woolloongabba
• Work hours: Flexible Working | Hybrid working arrangements available
• Status: Permanent (Continuing) | Commencing June 2026
• Salary: $137,560 - $152,836 plus super
• Ad Close Date: 22 June 2026
• Contact us: CareersBCE@bne.catholic.edu.au

About the opportunity

In this position you will:

• Provide comprehensive support for SuccessFactors modules, including Employee Central, Recruitment Management, Onboarding, and Performance and Goals
• Demonstrate expertise in managing user requests through the Service Desk, including effective triaging, while ensuring the maintainability of the core product
• Take responsibility for issue resolution, actively participating in testing any changes initiated by our Vendor Partner
• Offer support for seamless integration with various solutions, including Payroll and LMS
• Engage with stakeholders across multiple business areas to ensure effective communication and collaboration
• Provide support to the existing project team throughout the implementation process, facilitating a smooth operational handover back to our team

About you

To be successful in this position you will bring relevant contemporary skills and experience including:

• SuccessFactors solution and business process knowledge or multiple HR solutions
• Demonstrated experience and knowledge with SAP and best practices
• Understanding database design, system configuration etc
• Certification in SuccessFactors module. (Professional Certification in Employee Central Preferred) Desirable
• Other Professional SuccessFactors module experience and/or certifications will also be considered (Recruiting Management, Onboarding, Performance and Goals, LMS etc.)
• Business analysis
• Product management and release management skills
• Change management implementation
• Support management skills

Eligibility and Safeguarding requirements:

• Eligibility to work in Australia for the duration of the appointment
• Positive Notice Blue Card for working with Children

Why choose BCE

Join us and be part of the largest Catholic Diocese in Queensland, nurturing your personal and professional development goals. As a valued member of our organisation, enjoy these and other rewards:

• Opportunities for career advancement and professional development
• Competitive remuneration and flexible work arrangements (position dependent)
• Access to targeted AI tools and training with a focus on innovation and strong ethical standards.
• Salary packaging and salary-sacrificing options
• Active staff social club and wellness programs
• Personal support for our employees and families through the Employee Assistance Program.
• Fitness Passport access – discounted membership giving you flexible access to a wide network of gyms, pools and fitness facilities for you and your family.