Business Systems Support Officer

Business Systems Support Officer

The Business Systems Support Officer plays a key role in ensuring the effective, consistent, and compliant use of core business systems across Catholic Archdiocese of Canberra and Goulburn Education Limited. The position supports staff across schools, ELCs, School Aged Care Services (SACSs), and the CEO, with a strong focus on finance, student information, and human resource systems.

Salary: $116,232 plus superannuation
Employment Status: Full-time | Temporary 12 Month Contract
Eligibility: Australian Citizen or Permanent Resident
Start Date: Immediate Start Available
Application Closing Date: 3 May 2026

About Us

Catholic Archdiocese of Canberra and Goulburn Education Limited (CECG) operates in the ACT and NSW, supporting 56 Schools and nine Early Learning Centres (ELCs).

The Catholic Education Office (CEO) provides corporate services to the CECG system of schools, ELCs and the CEO through four Directorates including Governance and Strategy, Faith in Learning, School Operations and Corporate Services.

About the Role

The Business Systems Support Officer plays a key role in ensuring the effective, consistent, and compliant use of core business systems across Catholic Archdiocese of Canberra and Goulburn Education Limited. The position supports staff across schools, ELCs, School Aged Care Services (SACSs), and the CEO, with a strong focus on finance, student information, and human resource systems.

Working as part of the Enterprise Business Systems team, the role provides first‑level support and guidance for business‑critical platforms including Finance (TechOne), Student Information System (Compass), Records and Information Management Systems (Content Manager) and associated HR systems (EMPOWER and PageUp). The position contributes to the stability of day‑to‑day operations while supporting system improvement, data quality, and compliance with organisational and regulatory requirements.

Key Responsibilities

• Provide timely first‑level support for business‑critical systems, ensuring incidents and service requests are effectively triaged, resolved, or escalated in line with service level agreements.
• Support schools and the CEO with core business processes such as census data, debtor billing, purchase orders, goods receipting, and month‑end and year‑end activities.
• Broad engagement across the system, CEnet, and third‑party vendors to support business system operations and initiatives.
• Create, maintain, and publish clear end‑user support materials, including user guides, training documentation, reference resources, and reports, to promote best practice and compliance.
• Deliver support and training through multiple channels, including phone, email, Microsoft Teams, webinars, and in‑person sessions, ensuring all interactions are recorded in the service management system.
• Contribute to continuous improvement activities by analysing business processes, supporting data integrity, and assisting with performance and efficiency enhancements across enterprise systems.

About the Team

The ICT team supports the system through service delivery, field services, infrastructure, cyber security, business systems, applications and data services.

The team values collaboration, strong customer service and continuous improvement, and provides technology services that directly support staff, schools and students every day.

Benefits

• Attractive remuneration package
• Access to salary packaging, including novated leasing
• 24 weeks of paid parental leave (maternity/adoption)
• Up to 14 weeks paid parental leave (paternity/non-initial primary carer leave)
• Support for professional development and study opportunities
• Access to the FLOURISH Employee Wellbeing Program, offering a range of benefits and offers, traditional counselling and holistic wellbeing services

Qualifications and Eligibility

• Relevant qualifications or equivalent experience in finance, business systems, or administration
• ACT Working with Vulnerable People (WWVP) registration and NSW Working With Children Check (WWCC)
• Current Drivers Licence

Application Process

Applicants are required to submit a current resume and a cover letter that addresses the selection criteria as outlined in the Position Description.

The CEO is committed to workforce diversity and creating inclusive workplaces and welcomes applications from suitable candidates from all diversity groups to support schools and ELCs to deliver quality education outcomes for students.

For further information about CECG, please visit the website.

If you have any questions about the recruitment process, contact Alex Morosin, on 0484 327 925 or via email at alex.morosin@cg.catholic.edu.au

Applicant Information Pack