Administration Coordinator

Administration Coordinator

This is a hands-on role with lots of variety across donor care, systems access, onboarding, facilities management, record-keeping, volunteer coordination and Board support.

We're seeking an experienced administrator who is highly organised, reliable and proactive and has a heart to serve in our faith-based mission.

As our Administration Coordinator, you’ll be the go-to person who keeps our daily operations running smoothly.

Your work will support staff, volunteers, donors and leadership — helping ensure people have what they need to do their best work and that ALWS continues to operate with professionalism, care and efficiency.

This is a hands-on role with lots of variety across donor care, systems access, onboarding, facilities management, record-keeping, volunteer coordination and Board support. No two days are the same, and your impact will be felt across the whole organisation.

Key responsibilities

• Provide warm, timely donor and reception services, including phone, inbox and receipting support
• Process donations accurately in ThankQ and help maintain high-quality donor data
• Coordinate and support volunteers and casuals — recruitment, induction, rosters and day-to-day guidance
• Look after the Albury office environment, supplies, equipment and facilities
• Support onboarding and offboarding, including systems access and equipment setup
• Assist with IT and system access troubleshooting and maintain internal documentation
• Maintain controlled documents, records and filing systems (physical and electronic)
• Support compliance tracking, training records and basic finance administration
• Provide reliable administration for Board and committee meetings, including agendas, papers and minutes
• Assist with events administration and travel coordination
• Jump in to help with general administrative support as needed

About you

You’re someone who enjoys being the steady, organised person others rely on.

You bring:

Experience & knowledge

• Solid administration experience, ideally in a not-for-profit or values-based environment
• Confidence with CRM or finance systems (e.g., ThankQ, MYOB) — or the ability to learn quickly
• Experience in customer service, donor care or volunteer coordination (desirable)

Skills & attributes

• Highly organised, reliable and proactive
• Warm communicator who builds positive relationships across teams
• Tech-savvy with Microsoft 365 (Teams, SharePoint, Outlook, Word, Excel)
• Great attention to detail and accuracy
• Adaptable, solutions-focused and calm when things change
• Commitment to confidentiality, integrity and safeguarding requirements

Why you’ll love working here

• Purpose with impact – your work directly supports people facing hardship around the world
• Warm, supportive culture – small team, genuine care, shared values
• Christian, values-based workplace – with a respectful, inclusive environment where prayer may be part of team life
• Flexible, family-friendly environment
• Balanced full-time hours – a 36.25-hour working week (7.25-hour days) plus generous salary packaging (up to $15,900 per year tax-free for ALWS employees as a registered charity) means more balance and more take-home pay
• Learning and development encouraged – grow your skills in systems, data and governance
• Beautiful Albury office with a collaborative, down-to-earth team
• Opportunity to shape and improve how things run — your ideas are welcomed

Australian Lutheran World Service (ALWS)

Albury, NSW

http://www.alws.org.au

Affiliation: Lutheran

Teaching Level: Not applicable

Contract Type: Permanent/Ongoing Position Full Time

Applications Close: 14 December 2025

Admin / SSO / Non-Teaching