Learning and Development Officer
Operations Smart Service Queensland; Digital Customer ( Smart Service Queensland); Queensland Government Customer & Digital Group; Brisbane CBD
The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.
Job details
Position status: Permanent
Position type: Flexible full-time
Occupational group: Education & Training
Classification: AO5
Workplace Location: Brisbane Inner City,Brisbane - North,Brisbane - South
Job ad reference: QLD/643867/25
Closing date: 04-Jul-2025
Yearly salary: Fortnightly salary
Total remuneration: Salary Other
Job duration: Contact person: Sandie Morgan
Contact details: Phone: 0401 287 157 Access the [National Relay Service](https://www.communications.gov.au/what-we-do/phone/services-people-disability/accesshub/national-relay-service)
**As the Learning & Development Officer, you will:**
Research, design, develop and evaluate training programs and resources, for Smart Service, leveraging contemporary, evidence-based learning techniques, including online and blended learning strategies, that also accommodates the needs of remote or hybrid workforce and support the organisation's ongoing growth and capability.
Facilitate and deliver engaging training programs, to Smart Service staff and client agencies, using a mix of in-person, virtual, and self-paced formats to enhance knowledge, skill development, and ensure quality and consistency in service delivery.
Contribute to organisational development initiatives and service transition projects, across Smart Service, to support the drive for organisational change and facilitate growth.
Monitor and conduct induction programs for Smart Service and communicate trainee's progress to internal stakeholders, to assist with the effective integration of staff into Smart Service's culture.
Engage, consult, and build relationships with key internal and external stakeholders, to ensure training content and delivery is in line with business needs and quality service delivery outcomes.
Applications will remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote [human rights](https://www.forgov.qld.gov.au/humanrights) and [diversity](https://www.forgov.qld.gov.au/inclusion-and-diversity-commitment).
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
[643867 25 Role Description (Word, 268KB)](/jobtools/b_fileupload.proc_download?in_file_id=40575157&in_servicecode=CUSTOMSEARCH&in_organid=14904&in_sessionid=0&in_hash_key=5F9E8FC46913F73DD37C5653D4FC241A) Role Description