Education Support Lead – Complaints & Investigations

Catholic Education Office - Archdiocese of Canberra and Goulburn

Manuka, ACT

Risk / Compliance / Safety

Contract Type: Permanent/Ongoing Position Full Time

Applications Close: 17 May 2026

The Education Support Lead - Complaints & Investigations is responsible for delivering leading and managing service complaints and statutory child protection investigations (Reportable Conduct) in accordance with legislation, Catholic Education policy and practice guidelines

Salary: $165,402 plus superannuation

Employment Status: Full-time

Eligibility: Australian Citizen or Permanent Resident

Start Date: Immediate start available

Application Closing Date: 17th of May

About Us

Catholic Archdiocese of Canberra and Goulburn Education Limited (CECG) operates in the ACT and NSW, supporting 56 Schools and nine Early Learning Centres (ELCs).

The Catholic Education Office (CEO) provides corporate services to the CECG system of schools, ELCs and the CEO through several service areas including Education and Performance Improvement, Catholic Identity, School and Family Services, Strategy and Special Projects, Finance and Infrastructure, Information and Communication Technology (ICT) and People and Culture.

About the Role

The Education Support Lead - Complaints & Investigations is responsible for delivering leading and managing service complaints and statutory child protection investigations (Reportable Conduct) in accordance with legislation, Catholic Education policy and practice guidelines. The Education Support Lead - Complaints & Investigations is responsible for coordinating the day-to-day management of complaints and investigations and for providing strategic level advice to the School & Family Services Leader.

Key responsibilities of the role include:

• Maintain high quality case records and support complaint officers to manage complaints in accordance with the policy.
• Liaise with external agencies including NSW Ombudsman and the NSW Office of the Children’s Guardian, NSW Education Standards Authority, ACT Ombudsman, ACT Teacher Quality Institute and Access Canberra.
• Implement policies concerning the investigation of allegations of child abuse or reportable conduct made against employees.

Benefits and Opportunities

• Attractive remuneration package
• Access to salary packaging, including novated leasing
• 24 weeks of paid parental leave (maternity/adoption)
• Up to 14 weeks paid parental leave (paternity/non-initial primary carer leave)
• Support for professional development and study opportunities
• Access to the FLOURISH Employee Wellbeing Program, offering a range of benefits and offers, traditional counselling and holistic wellbeing services

Qualifications and Eligibility

• Ability to obtain and maintain Accreditation in accordance with Work Teach and Lead in Catholic Education Canberra and Goulburn policy
• Working with Vulnerable People (WWVP) registration and Working With Children Check (WWCC) (Please note these clearances are not required at point of application however are required prior to commencement)
• Current Drivers Licence.

Application Process

Applicants are required to submit a current resume and a cover letter that addresses the selection criteria as outlined in the Position Description.

The CEO is committed to workforce diversity and creating inclusive workplaces and welcomes applications from suitable candidates from all diversity groups to support schools and ELCs to deliver quality education outcomes for students.

For further information about CECG, please visit the website.

If you have any questions about the recruitment process, contact Alex Morosin, on 0484 327 925 or via email at alex.morosin@cg.catholic.edu.au