School Support Officer

St Mary's Cathedral College

Address: St Mary's Road, SYDNEY, NSW

Years: K-12

Gender: Co-educational

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School Support Officer

St Mary's Cathedral College Sydney

Start Date: Tuesday, 27 January 2026

Application Closing Date: Friday, 14 November 2025

Employment Type: Full-Time, Permanent

About Our School

St Mary’s Cathedral College is continuing to grow as a K-12 co-educational, dual-campus College. As we build on this exciting new chapter, we invite passionate and innovative staff to join our team and contribute to shaping the future of our College and its students.

We are seeking to appoint a warm, professional and relational School Support Officer to join the front office administration team. This is an ongoing, full-time position, commencing Term 1, 2026.

About the Role

This essential role manages front office operations, encompassing both Student Services and Reception. You will be one of the welcoming faces of our school, creating a professional, supportive, and welcoming environment for all members of the College community.

We are seeking a strong team player to work collaboratively within the College administrative team, providing vital support to staff, students, and parents. The successful candidate will be key to the effective business administration of our school and must actively uphold our values and mission.

Key Responsibilities

• serving as the primary point of contact for the College, managing telephone, email and in-person enquiries. Providing excellent customer service and maintaining a helpful, professional and cooperative approach with students, parents and staff
• delivering high-level administrative management for the front office, effectively supporting the College Leadership team and teaching staff
• maintaining and updating accurate records for all students (personal, medical and attendance). Assisting with enrolment processes and managing general office operations efficiently
• providing immediate support to students, administering basic first aid and managing minor illnesses or injuries. Referring complex or ongoing cases professionally and efficiently to the appropriate Wellbeing staff
• offering empathetic and confidential support to students, ensuring timely and appropriate referral of complex issues to specialist Pastoral Care Staff; School Counsellor, Leader of Wellbeing and Year Level Coordinators
• monitoring student attendance daily, efficiently following up on all absences, processing student leave requests and ensuring effective communication with parents/guardians regarding attendance matters
• maintaining and accurately updating all student data and information within the Compass system
• actively supporting the coordination of school excursions, events and student leadership initiatives
• managing required event notifications via Compass and preparing essential medical requirements and first aid kits for all off-site activities and sports.

Essential Criteria

We are looking for a highly organised individual with exceptional communication skills and a commitment to Catholic Education. You must be able to demonstrate:

• proven experience in administration or professional support, ideally in a fast-paced setting
• exceptional interpersonal, written and verbal communication skills
• empathy, patience and a commitment to maintaining strict confidentiality when dealing with students and sensitive information
• a proactive mindset, strong problem-solving skills and a collaborative team player aligned with the school values
• high level organisational skills, strong attention to detail and the ability to multitask and work to deadlines
• the ability to work autonomously with minimal direction
• competence and confidence in using a variety of software programs including Google platform, Microsoft excel, and MS Office. Experience with Compass is desirable but not essential
• a valid First Aid Certificate and Working With Children Check (WWCC) or the ability to obtain one before commencing employment.

Why Work for Sydney Catholic Schools

Joining Sydney Catholic Schools (SCS) means being part of NSW’s largest Catholic education community, with over 145 schools and 74,000 students. We offer job mobility, career diversity, and extensive professional development programs. We offer:

• competitive remuneration: up to $87,556. Base salary ranges from $71,578 to $78,175. Salary calculated on averaged conditions (generally only required to work during school term time)
• salary packaging of up to $15,900 annually
• up to 25% discount on school fees for parents of SCS students
• ongoing training and development opportunities
• discounts on gym classes and memberships, activewear, healthy meals, and wellbeing products
• generous Employee Referral Program.

Application Process

Click ‘Apply’ to submit your application, including:

• current CV & cover letter
• referees, including your current employer/principal (where applicable) and your last employer.

Any offer of employment with Sydney Catholic Schools is subject to screening completed by the Central Office People & Culture Services team.

If you encounter technical issues or for any general enquiries please contact the People & Culture Services team on (02) 9568 8297 (8am-5pm, Mon-Fri).

Interviews may commence prior to the closure date.

Statement of Commitment to Child Safety

Click here to access SCS' Statement of Commitment to Child Safety and join us in creating a culture of child safety and wellbeing.

Working With Children Check (WWCC)

This role is classified as child-related work and therefore requires a WWCC clearance prior to commencement of employment.

SCS welcomes and encourages applications from Aboriginal and Torres Strait Islander peoples and candidates with diverse backgrounds.

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