Helpdesk and Support Officer

Helpdesk and Support Officer

Branch: Information Systems ECT

Division: Exams, Certification and Testing

Salary: Level 3, $86,439 - $92,795 per annum (pro-rata) (PSCA 2024)

Work Type: Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time

FTE: 0.1-1.0

Location: Cannington

Closing Date: 2025-12-01 4:30 PM

Attachments: - endorsed jdf - 00045168 - helpdesk and support officer - school curriculum and standards - ps l3 - sep 2025.pdf

Information Systems - Examinations, Certification and Testing (ECT) are seeking to establish a pool of Helpdesk and Support Officers for permanent and fixed term, full-time and part-time vacancies which may arise during 2026 and 2027. Appointments may be offered at any time for vacancies that commence during this period.

The School Curriculum and Standards Division provides administrative and secretariat services, and implements the decisions of the School Curriculum and Standards Authority (the Authority). The Authority provides quality curriculum, assessment and standards to enable all Western Australian students to become confident, creative learners and active, informed citizens who contribute positively to society.

The Role

Suitable applicants will provide Tier 1 Information Technology (IT) support services through the help desk function, ensuring timely resolution of incidents and service requests related to computing and telecommunication systems. Responsibilities include managing user access across network, email, and telephony services, performing onboarding and offboarding activities, and maintaining accurate configuration records in line with asset and configuration management procedures. The position also involves installing and configuring hardware and software upgrades, monitoring security controls, and contributing to continual improvement of IT processes and standards.

Additional duties include maintaining the equipment register, supporting backup and recovery operations for business continuity, and documenting IT procedures. The role also includes collaboration with external providers for problem resolution for IT systems as required.

Professional Benefits

We are conveniently located in Cannington and our employees enjoy a range of benefits which include:

• 12% employer contributed superannuation.
• Flexible working arrangements are genuinely considered to create healthy work life balance including; working from home or remote, flexible working hours and part-time arrangements
• Generous leave entitlements including annual, personal, long service and parental leave
• Professional development opportunities and study leave/assistance
• Access to salary packaging (in accordance with relevant industrial instruments)

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Dean Scott, Manager, Information Systems ECT on (08) 9442 9413 or by emailing dean.scott@scsa.wa.edu.au

We are committed to building the leadership capability of our people (Building Leadership Impact).

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.

Eligibility

To work with us, you must:

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.
• obtain or hold a current Working with Children Check

More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.

Step 2: Attach your documents

Your application should include:

• A CV of up to four (4) pages outlining your employment history and professional learning summary relevant to this position
• A two (2) page statement addressing the following selection criteria as outlined in the attached JDF:
  1. Demonstrated experience in the control and support of personal computers, systems software and related hardware in a network environment.
  2. Demonstrated sound oral and written communication skills and highly developed interpersonal skills.
  3. Demonstrated well-developed organisational skills.
  4. High level of problem-solving ability in the context of a computing environment.
  5. Demonstrate experience in the administration of databases in a helpdesk environment.

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.

Advertised Vacancy Number: DOE1007651

The Department applies a four (4) day breach period to this selection process.

Applications close: 4.30pm (AWST) on Monday, 1 December 2025

Position Title Helpdesk and Support Officer

Agency Department of Education

Salary Level 3, $86,439 - $92,795 per annum (pro-rata) (PSCA 2024)

Location Cannington

Unit/Division Exams, Certification and Testing

Branch Information Systems ECT

Work Type Fixed Term - Full Time, Fixed Term - Part Time, Permanent - Full Time, Permanent - Part Time

Position No. Pool Ref DOE1007651

Closing Date 2025-12-01 4:30 PM