Ed Support Level 1-Range 2 -Reception & First Aid Officer

Government schools

Applications close Wednesday 16 September 2026 at 11.59pm

Overview

• Work Type: Fixed-term - Part-time
• Salary: Salary not specified
• Grade: Education Support - Level 1, Range 2
• Occupation: Administration
• Location: Melbourne - Northern suburbs
• Reference: 1541767

Location Profile

Northcote High is a vibrant co-educational school in the inner north of Melbourne. The school has a rich intellectual culture that promotes connection with the community and with learning. Northcote High is a proudly local school appreciated by its community with an enrolment of almost 1700 students and 150 staff.

Our teachers explicit focus on classroom instruction, on building relationships and on knowing students as learners is fundamental to maintaining outstanding outcomes for students. We are focused on creating the conditions for success through a commitment to shared practice, reflective collegial work and implementing the schools agreed frameworks to support and extend all learners. Teachers as learners is an integral part of our vision and values, and we provide a comprehensive school led professional learning and enrichment program. The expertise and dedication of the staff is undoubtedly a strength of the school and our goal to be an employer of choice is supported by the range of development opportunities we seek for our staff.

In 2026 the school is celebrating its centenary and being one of only a few public high schools to continuously offer an excellent secondary education throughout this time. We remain steadfastly focused on maintaining a tradition of academic excellence, whilst developing innovative teaching and learning programs to equip our students with the skills required for a changing future. Our vibrant co-curricular programs provide valuable opportunities for students to learn, grow and build community in and beyond the school. International engagement is also a feature of the school. We celebrate a sister school program in China for over 25 years, and a vibrant international student program.

Key documents for applicants such as our Teaching and Learning Framework, curriculum models, AIP and Strategic Plan can be viewed on our school website.

For more information visit www.nhs.vic.edu.au

Selection Criteria

SC1 Demonstrated capacity to perform duties consistent with established guidelines and frameworks, including coordinating and supporting others in respect to specific work functions relevant to the role.

SC2 Demonstrated capacity to work and collaborate with others in a team environment.

SC3 Demonstrated capacity to communicate effectively in a team environment, including high level oral and written communication skills.

SC4 Possess the technical knowledge and expertise relevant to the position.

SC5 Demonstrated capacity to provide advice and support to management and other school staff in respect to the work area.

SC6 A commitment to professional learning and growth for both self and others.

Role

The ES Range 1-2 Reception & First Aid Officer will be the first point of contact for the school community. The role is predominately required to support the operation and coordination of first aid at the school, supporting students presenting to first aid with injury or illness as well as maintaining compliance in the areas of first aid management in line with DE policy.

The role largely supports the operation and management of the general office including general school and business administration programs.

The role is required to work as a supportive and positive member in a team environment with other office staff, Business Manager and the Principal team.

At times it may be necessary to share/rotate jobs between educational support staff depending on demand and if required.

The successful applicant will be required to:

• Support the community as the first point of contact, providing exceptional customer service to our students, their families and visitors
• Undertake General Reception, Administration and components of Finance functions using the DE CASES21 system is a key focus of the role
• Support the operation of the General Office and operation of school and business administration and community engagement programs
• Supports processing of family payments and payment plans, allocation and support with CSEF funding and donations made to the NHS Thrive Fund
• Provide first aid support to students (training will be provided)

This position is not required during term breaks. The nature of the role may require additional hours of work outside of the standard hours in which time in lieu will be provided and with notice.

This position is not required during term breaks. The nature of the role may require additional hours of work outside of the standard hours in which time in lieu will be provided and with notice.

The role requires a total of 30.08 hours (0.79EFT) across 5 days. The work day varies:

• Monday - Friday, 6 hours 9am - 3:30pm

Plus a minimum of 30 mins unpaid lunch break.

Responsibilities

An education support class position at this range will perform tasks that are carried out in accordance with guidelines, accepted practice, and school policy under supervision and direction. This may include coordination of other education support class staff within the work area or educational program.

An education support class position supports the educational services being provided to students but must not include duties of a teacher as defined in clause 2.6.1 of the Education and Training Reform Act 2006 (Vic) or is successor. Supervision of students can be required individually or in groups up to 4 in controlled circumstances and where the responsibility for students remains clearly with a teacher.

Certification and/or qualifications of up to three years can be required at this level (noting that Registered Nurse is not included at this level, the first level for which is Level 1 range 3).

A role at this range may include:

• Specific support tasks to achieve outcomes. Typically, this will involve accountability for a single function, (e.g. ensuring data is properly maintained) or the co-ordination of a work area under the direction of the principal or a manager.
• Assisting teachers, within an educational program, by undertaking specific support tasks or the coordination of the support function.
• Supervised health and wellbeing support tasks, medical intervention support tasks, or other specialised student/teacher support roles (e.g. enrolled nurses performing the role as described in schedule 3). These roles require specific qualifications and/or training, including roles where further training must be undertaken from time to time. The role is for a specific purpose, for which there will be direct accountability as opposed to support roles that are carried out by a range of staff performing routine tasks under direction.
• Work professionally, courteously and cooperatively with internal and external clients. This role involves close interaction with a wide range of parents, students and staff.
• Maintain confidentiality and sensitivity in all aspects of the role.
• Maintain currency of professional knowledge and skills.
• Assist in ensuring that the school complies with government regulations and policies.

General Administration

• Receive visitors to the school and manage enquiries made to the general office in relation to school business
• Respond to and/or direct all communications made to and within the school appropriately
• Under the direction of those to whom you report, undertake duties that might include: Providing advice and information to community members in relation to office administration functions, enrolments, purchasing, financial operations, accounts, keys, attendance, filing, receipting payments, copying and secretarial work, CASES, Compass operations, mail, preparation of data, family transactions, reports and information
• Provide support with enrolments, checking documentation handed in at the front office and where required processing of transition documentation from other schools
• Liaise with colleagues to support the efficient operation of day-to-day activities, excursions, and events
• Provide support for school organised events including organisation of catering
• Liaise with external stakeholders including relevant financial institutions and the DE as required to support staff and families
• Administration of student late and uniform passes when required
• Mobile phone confiscation administration, support and follow up
• Responsibility for maintenance and ordering of stationery, school branding materials, paper and photocopier supplies
• Maintenance and troubleshooting issues and servicing pertaining to school photocopiers
• Processing of family payments, including Compass, credit card, cash and BPay. Including accurate processing and monitoring of family charges and following up on outstanding payments, including payment plans
• Providing support to families through the school's financial hardship avenues including coordination of student loan devices
• Accurate processing and monitoring of Camps, Sports, Excursions Funds (CSEF) and family credits and processing of Thrive Funds donation letters
• Balancing daily receipting and ensuring accurate record keeping
• Implement strategies to ensure effective administration and financial procedures
• Commitment to and development within a multi skilled office environment
• Undertake other duties as may be deemed necessary by the Principal and Business Manager
• All duties require accuracy in record keeping, attention to detail and require confidentiality to be maintained.

First Aid

• Provide first aid commensurate with level of training in this area (training will be provided)
• Record keeping; Incident reports, student sick bay logging
• First Aid Kit audits over whole school
• Ensuring First aid room is adequately stocked
• Student record keeping e.g Anaphylaxis and Asthma
• Ensuring families provide NHS with student management plans and medication e.g. Epipen and Plan
• Epipen registering for each student and reminding parents when new medication should be provided to the school
• Coordinating First Aid training for staff and ensuring those who need to be trained are trained
• Record keeping for staff first aid training
• Liaise with employees to support the efficient operation of day-to-day activities, excursions, and events in relation to student first aid
• Other duties requested by the Principal or their delegate

Who May Apply

Individuals with the aptitude, experience and/or qualifications to fulfill the specific requirements of the position.

Diversity and Inclusion

The department is committed to diversity and inclusion and developing a workforce that is representative of the community we service. We value diversity and inclusion in all forms - culture, gender, religion, ethnicity, LGBTIQA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for roles within the Department. The Department recognises that the provision of safe, respectful and inclusive workplaces is essential to high performance and promotes flexible work and diversity across all schools and Department workplaces. It is our policy to provide reasonable adjustments for staff with disability (see Workplace adjustment guidelines).

Additional support and advice on the recruitment process is available to Aboriginal and/or Torres Strait Islander candidates from the Koorie Outcomes Division (KOD) via marrung@education.vic.gov.au

Applicants seeking part-time employment are encouraged to apply for any teaching service position and, if they are the successful candidate, request a reduced time fraction. Such requests will be negotiated on a case-by-case basis and will be subject to the operational requirements of the school.

Child Safe Standards

Victorian government schools are child safe environments. Our schools actively promote the safety and wellbeing of all students, and all school staff are committed to protecting students from abuse or harm in the school environment, in accordance with their legal obligations including child safe standards. All schools have a Child Safety Code of Conduct consistent with the department's exemplar available at:

https://www2.education.vic.gov.au/pal/child-safe-standards/policy

DE Values

The department's employees commit to upholding the department's Values: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights. The department's Values complement each school's own values and underpin the behaviours the community expects of Victorian public sector employees, including those who work in Victorian Government Schools. Information on the department values is available at:

https://www2.education.vic.gov.au/pal/values-department-vps-school-employees/overview

Other Information

Other Information

• Current and valid Working with Children Check is required.
• Expertise and skills in the use of Microsoft Office, CASES21, Compass and learning management systems and first aid are not a prerequisite for this position (although an advantage)
• Capacity to learn the programs and develop the skills to apply them to a high level is essential. Support will be provided throughout the training period, should this be required.

Written Applications

Applicants are free to structure applications in any manner they choose, but must ensure that the following are included:

• A specific response to all of the Key Selection Criteria and position details. It is suggested that applicants limit their response to no more than 1 page (size 11) per criterion.
• A Cover Letter providing contact information including home address, email and phone number as well as the phone number of the work address at which the applicant can be contacted.
• A CV with a summary of experience and qualifications.
• The names, email addresses and contact details of three referees who can provide information regarding the applicant in relation to the Key Selection Criteria.

Please note: The selection panel may contact referees other than those listed.

The Selection Process will involve at least the following steps:

1. Receipt of application by closing date
2. Shortlisting of applications
3. Interview process (applicants may be invited back for a second interview)
4. Referee checks (these may occur prior and/or after the interviews)

Note: the panel reserves the right to contact others outside of the list of referees provided by the applicant.

On making a decision to appoint, a job offer will be made to the successful applicant.

Conditions of Employment

• All staff employed by the Department and schools have access to a broad range of employment conditions and working arrangements.
• Appointment of successful applicants will be made subject to a satisfactory pre-employment conditions check.
• A probationary period may apply during the first year of employment and induction and support programs provided.
• Detailed information on all terms and conditions of employment is available on the Department's Human Resources website at http://www.education.vic.gov.au/hrweb/Pages/default.aspx

Contact us

Chris Jones
03 9488 2300